SHIPPING POLICY

COMPLIMENTARY SHIPPING. EVERY AUR.

At AUR Watches, we believe that a premium experience begins the moment you place your order.

That's why we offer complimentary standard shipping on all AUR watches to the Netherlands, Belgium and Germany.

1. SHIPPING DESTINATIONS

We currently ship to the following countries:

• The Netherlands: Free shipping

• Belgium: Free shipping

• Germany: Free shipping

We currently do not offer direct delivery to other countries.

2. DELIVERY TIMES

Our estimated standard delivery time is 3–5 business days.

Delivery times are estimates and may vary depending on the destination, public holidays and carrier operations.

If your order is delayed, we will inform you where appropriate.

3. ORDER PROCESSING

Orders are prepared and dispatched from the Netherlands.

Once your order has been shipped, you will receive a shipping confirmation by email.

4. TRACKING YOUR ORDER

All AUR watches are shipped using a tracked delivery service.

Once your order is dispatched, you will receive tracking information so you can follow your shipment.

5. SHIPPING COSTS

Standard shipping is completely free for orders delivered to the Netherlands, Belgium and Germany.

There is no minimum order value required.

6. LOST OR DAMAGED SHIPMENTS

We take great care in packaging and shipping your AUR watch.

If your order arrives damaged or does not arrive, please contact us at info@aurwatch.com.

AUR Watches remains responsible for delivery until the shipment reaches you, in accordance with applicable consumer protection law.

We will investigate delivery issues and provide an appropriate solution.

7. RETURNS

Changed your mind? You can exercise your statutory right of withdrawal within 14 days of receiving your order.

If you choose to use our prepaid return label, the following fees apply:

• The Netherlands: €7.95

• Belgium: €9.95

• Germany: €9.95

You may also arrange and pay for return shipping yourself.

Necessary return shipping costs for incorrect deliveries or confirmed defective products are covered by AUR Watches in accordance with applicable law.

For complete information, please refer to our Return & Refund Policy.

8. CONTACT

For shipping-related questions, please contact:

AUR WATCHES
Operated by Tiflo B.V.
Breda, The Netherlands

Email: info@aurwatch.com
Website: www.aurwatch.com

IT'S YOUR AUR.